Privacy Policy
Privacy Policy
This policy explains what personal information Egypt Tours Club collects, why we use it, when it may be shared, how long it may be kept, and the choices available to you.
1. Overview and scope
Egypt Tours Club respects the privacy of visitors, travellers, prospective customers, newsletter subscribers, business partners and other people who communicate with us.
This Privacy Policy applies when you browse egypttoursclub.com, request a quotation, complete a promotional form, create an account, book or pay for a tour, communicate with us by email, telephone, WhatsApp or social media, or otherwise use our travel services.
2. Who is responsible for your information?
Egypt Tours Club is operated by Vagus Travel Co., a licensed Egyptian tour operator holding Tourism License No. 988 and an IATA member. For the purposes of this policy, “Egypt Tours Club”, “we”, “us” and “our” refer to the business responsible for deciding how the personal information described here is used.
- Brand: Egypt Tours Club
- Operator: Vagus Travel Co.
- Address: 12 Abu El Hol St., Al Ahram, Giza, Egypt
- Email: info@egypttoursclub.com
- Telephone / WhatsApp: +20 111 891 6666
3. What personal information do we collect?
The information collected depends on how you interact with us and which services you request.
| Category | Examples | Typical reason |
|---|---|---|
| Identity and contact data | Name, title, email, telephone, WhatsApp number, address, country of residence and nationality. | Responding to enquiries, preparing proposals, confirming bookings and providing support. |
| Travel and booking data | Travel dates, destinations, passenger numbers, room arrangements, hotel preferences, guide language, dietary needs, accessibility requests and special requests. | Designing and operating the requested itinerary. |
| Passenger documentation | Passport details, date of birth, gender where required by a supplier, visa information and emergency contact details. | Ticketing, hotel registration, permits, domestic transport and legal travel requirements. |
| Payment and transaction data | Payment status, invoice details, payment references, currency, amount and limited billing information. | Processing and documenting payments, refunds and accounting. |
| Communication data | Emails, messages, call notes, form responses, enquiries, feedback, complaints and survey answers. | Customer service, quality control and dispute resolution. |
| Technical and usage data | IP address, browser, device type, operating system, referring page, pages visited, approximate location, cookie identifiers and interaction data. | Security, analytics, website performance and consent-based advertising. |
| Marketing preferences | Newsletter subscription, preferred destinations, language and communication choices. | Sending relevant communications where permitted. |
Sensitive information
Some travel requests may reveal health, mobility, dietary, religious or other sensitive information. Please provide only information that is genuinely necessary for us to arrange the requested service. We use such information only for the purpose for which it was provided and share it only when needed to fulfil that request.
4. Where do we receive information from?
- Directly from you through our website, forms, email, WhatsApp, telephone, social media or face-to-face communication.
- From the lead traveller or group organiser when one person provides details for other travellers. The organiser should have permission to provide those details.
- From travel partners and booking platforms when you book or enquire through a third party.
- From service providers such as payment processors, fraud-prevention providers and website analytics services.
- Automatically through cookies, server logs and similar technologies when you use the website.
5. How and why do we use personal information?
We use personal information only when there is an appropriate business or legal reason. Depending on your location, these reasons may include performing a contract, taking steps at your request before a contract, complying with legal obligations, pursuing legitimate business interests, protecting vital interests, or obtaining your consent.
| Purpose | Information used | Typical basis |
|---|---|---|
| Prepare a quotation or itinerary | Contact, travel preferences and traveller details. | Steps requested before booking; legitimate interests. |
| Confirm and operate a booking | Identity, passport, booking, payment and special-requirement data. | Contract performance; legal obligations. |
| Provide customer support | Contact, booking and communication records. | Contract performance; legitimate interests. |
| Process payments, refunds and accounts | Transaction, billing and booking data. | Contract performance; legal obligations. |
| Protect our website and prevent fraud | Technical, usage, transaction and security information. | Legitimate interests; legal obligations. |
| Improve services and website experience | Feedback, analytics and aggregated usage data. | Legitimate interests; consent where required. |
| Send marketing | Contact information, preferences and interaction data. | Consent or legitimate interests where legally permitted. |
| Handle legal claims and regulatory matters | Relevant booking, communication, payment and identity data. | Legal obligations; legitimate interests. |
We do not use solely automated decision-making that produces legal or similarly significant effects on travellers unless we clearly explain it at the relevant time.
6. Who may receive your information?
We may share only the information reasonably required to arrange your trip, operate the website, process payments, comply with law or protect legitimate interests.
- Hotels, Nile cruise companies, airlines, rail operators, transport companies, restaurants, guides, activity providers and other suppliers included in your itinerary.
- Payment processors, banks, accountants, insurers and fraud-prevention providers.
- Website hosting, email, CRM, analytics, advertising, cloud-storage, communication and IT-security providers.
- Government departments, tourism authorities, border agencies, police, courts, regulators or professional advisers when disclosure is legally required or reasonably necessary.
- A buyer, successor or adviser in connection with a merger, reorganisation, financing or transfer of all or part of the business, subject to appropriate confidentiality safeguards.
Some travel suppliers act as independent data controllers and apply their own privacy policies. We recommend reviewing the privacy terms of important suppliers involved in your trip.
We do not sell personal information for money. Certain advertising or analytics disclosures may nevertheless be treated as “sharing” or “sale” under some privacy laws; where applicable, we provide the required choice or consent mechanism.
7. International transfers
Travel is international by nature. Your information may be processed in Egypt and in other countries where your travel suppliers or our service providers operate. Those countries may have privacy rules different from those in your home country.
Where required, we use reasonable contractual, organisational or other legally recognised safeguards for cross-border transfers. Some transfers may also be necessary to perform your travel contract, such as providing passenger details to an airline or hotel outside your country.
8. How long do we keep information?
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including customer service, accounting, tax, regulatory, fraud-prevention and legal-claim requirements.
| Record type | General approach |
|---|---|
| Unconfirmed enquiries and quotations | Kept for a limited follow-up period, then deleted or anonymised unless continued communication or legal requirements justify retention. |
| Booking, invoice and payment records | Kept for the period required by applicable accounting, tax, tourism and legal obligations. |
| Passport and operational travel details | Restricted and removed when no longer needed for the trip or legal obligations. |
| Marketing records | Kept until you unsubscribe or object, with a minimal suppression record retained to respect your preference. |
| Technical and security logs | Kept for a proportionate security and troubleshooting period. |
When information is no longer required, it is deleted, securely destroyed or anonymised. Backup copies may remain temporarily until overwritten according to normal backup cycles.
9. How do we protect personal information?
We use reasonable administrative, technical and physical safeguards designed to protect personal information against accidental loss, unauthorised access, misuse, alteration or disclosure.
- Encrypted website connections using HTTPS/SSL.
- Role-based access and limited access to booking information.
- Password, device and account-security controls.
- Reputable payment and technology providers.
- Staff confidentiality obligations and data-handling procedures.
- Backups, monitoring, updates and incident-response measures.
No online service can guarantee absolute security. Please do not send full card details or unnecessary sensitive documents through ordinary email or public social-media messages. Contact us immediately if you believe your information or booking account may have been compromised.
10. Cookies, analytics and tracking technologies
Cookies are small files stored on your browser or device. We may use cookies and similar technologies to operate the website, remember preferences, understand website performance, protect forms and bookings, display maps or media, and measure advertising.
| Category | Purpose | Choice |
|---|---|---|
| Strictly necessary | Security, consent settings, sessions, forms, currency, language and core website operation. | Normally cannot be disabled through our consent tool because the site may not function correctly without them. |
| Preferences | Remember language, currency, display or other selections. | Can generally be disabled. |
| Analytics | Measure visits, page performance and aggregated user behaviour. | Used only with consent where required. |
| Advertising | Measure campaigns, build audiences and show relevant advertisements, including remarketing. | Used only with consent where required. |
| Third-party content | Maps, videos, social-media features or embedded content. | May set third-party cookies; activation may depend on consent. |
You can manage cookies through the website’s consent banner, where available, and through your browser settings. Blocking some cookies may reduce website functionality. Deleting cookies may also remove saved preferences.
11. Email, WhatsApp and advertising communications
We may send booking-related or service messages when necessary to respond to an enquiry or operate your trip. Promotional communications are sent only where we have an appropriate legal basis.
- You may unsubscribe from marketing emails using the unsubscribe link.
- You may ask us to stop marketing by email or WhatsApp at any time.
- Stopping promotional messages does not stop essential booking or service communications.
- We may use advertising platforms to measure campaign results or create audiences, subject to consent and platform settings where required.
12. Children’s privacy
Our services are intended to be booked by adults. We may process information about children when a parent, guardian or authorised group organiser includes a child in a travel enquiry or booking. This may include name, age, date of birth, passport details, dietary requirements and other information needed for the trip.
Parents or guardians should provide only necessary information and should contact us if they believe a child has submitted personal information directly without appropriate permission.
13. Your privacy rights
Your rights depend on your location and the law that applies. Subject to legal conditions and exceptions, you may be entitled to:
These rights are not absolute. We may need to retain certain records to complete a booking, comply with law, prevent fraud, establish legal claims or protect other people’s rights.
14. How to submit a privacy request
To exercise a privacy right or ask a question, contact us using one of the methods below and use the subject “Privacy Request”.
You can contact the Egypt Tours Club privacy team using any of the details below:
Please include your full name, contact details, relationship with Egypt Tours Club, booking reference if relevant, the right you wish to exercise, and enough information for us to locate the relevant records. Do not send unnecessary passport or payment information in your first message.
We may ask for reasonable identity verification before releasing, changing or deleting information. We aim to respond within the period required by applicable law.
15. Links, policy changes and governing terms
Third-party websites
Our website may link to third-party websites, booking platforms, social networks or travel suppliers. Their privacy practices are governed by their own notices, not this policy.
Changes to this policy
We may update this policy when our services, technology, suppliers or legal obligations change. The revised version will be posted on this page with a new “Last updated” date. Material changes may also be communicated through the website or by direct notice where appropriate.
Applicable law
This policy is intended to be applied in accordance with relevant Egyptian data-protection and tourism requirements and, where applicable to an individual or transaction, other mandatory privacy laws such as the European Union and United Kingdom GDPR frameworks.
16. Privacy Policy FAQ
What information is required to request an Egypt tour quotation?
Usually your name, contact details, country of residence, expected dates, traveller numbers, destinations, preferred hotel category and special requirements. Passport information is normally requested only when needed to confirm travel services.
Does Egypt Tours Club keep my complete card details?
Payments should be processed through authorised payment providers or banking channels. Egypt Tours Club does not intend to store complete card-security data such as the CVV. The relevant payment provider may process transaction information under its own privacy and security terms.
Why might my information be shared with hotels or airlines?
Travel suppliers need relevant passenger and booking information to confirm and provide services. We aim to share only what is reasonably necessary for the relevant reservation, ticket, permit, transfer or service.
Can I ask Egypt Tours Club to delete my information?
You may submit a deletion request. Some information may still need to be retained for active bookings, accounting, tax, fraud-prevention, legal claims or other legal obligations.
How can I stop marketing messages?
Use the unsubscribe link in an email or contact us at info@egypttoursclub.com. You may still receive necessary messages about an active enquiry or booking.
Does the website use cookies?
Yes. Cookies may support essential website functions, preferences, analytics and consent-based advertising. Available choices should be presented through the website’s cookie-consent controls.
How do I contact Egypt Tours Club about privacy?
Email info@egypttoursclub.com with “Privacy Request” in the subject or contact +20 111 891 6666. Include enough information to identify the relevant booking or communication, but do not send unnecessary sensitive documents initially.
Egypt Tours Club is operated by Vagus Travel Co. · Tourism License No. 988 · IATA Member